Friday, February 15, 2008

How to Get a Human on the Phone

Okay, I know this is not a Southern Themed Article, but it might have been written by a Southerner, I'm not sure. Christopher Null, The Working Guy, wrote this and I'm just sure it's something we can all use in life. So I'm taking a little Southern break and putting out a purely informational article - enjoy!

Mon Feb 11, 2008 11:10PM EST

IVR, or Interactive Voice Response: It's the scourge of the western world. And even if you don't know it by its official name, you certainly deal with IVR, probably on a weekly basis. IVR is better known colloquially as voice mail jail, voice mail hell, and other, less savory terms that I can't publish in this column. But whatever you call it, everybody hates "talking to the computer."

But just because IVR exists doesn't mean you have to take it sitting down... for hours on end. If you know the right code, you can bypass the computer and get right to a real person (or at least the queue to wait for a real person) with no trouble at all.

GetHuman has compiled a list of all the methods, tricks, and tweaks you need to bypass IVR for 500 of the largest and most commonly called companies you're likely to deal with, from car companies and computer dealers to government agencies and more.

Even better: GetHuman provides the toll-free number (or a regular toll number, if no toll-free line is available) you need to dial, too. It's all on one big web page, HERE.

Full article HERE.